RelayResolution™ - Experience and Expertise to Enhance Your Revenue Cycle Operations

RelayHealth offers a comprehensive suite of three professional services:

RelayResolution Services - Prevent revenue cycle issues through a proactive approach to collections
RelayResolution Audit - Improve billing by auditing charge accuracy
RelayResolution Management –Keep your revenue cycle operating during a system change

RelayResolution™ Services

Prevent revenue cycle issues through a proactive approach to collections

As accounts age, the resources required to collect can easily exceed the value of the receivable. This is why so many organizations trust the market-leading professionals from RelayHealth to maximize collection and reimbursement. RelayHealth’s team of professionals utilizes best practice processes along with proprietary technology to increase cash flow and shorten collection times on patient balances.

Features

Experts pursue self pay, small balance or aged insurance claims and secondary to Medicare claims on your behalf
Inbound and outbound Patient Service Call Center extends your business office
Workflow distribution is customized to your needs using our proprietary follow-up practices, collections tracking, and telephone campaigns
Staff experts include HFMA-certified CPAR specialists, including multi-lingual representatives
Self-pay tools include PATIENT FRIENDLY STATEMENTS® and online business office options

Benefits

Faster payer and patient reimbursement
Reduced days in A/R
Greater staff productivity Improved patient satisfaction
Quick return on investment

RelayResolution™ Audit

Improve billing by auditing charge accuracy

RelayHealth’s 20+ years of experience in charge auditing assists providers in improving charge capture processes to obtain accurate reimbursements. Medically-credentialed professionals perform comprehensive reviews to identify both under-billing and over-billing of services. In addition, RelayHealth’s process improvement program helps providers enhance overall billing accuracy.

Features

Retrospective review to check accuracy of past charges and billing
Concurrent review to ensure full charges are being processed and billed
Defense audits for cases involving disputed charges
Specialized auditing expertise provided by professional nurse managers, remote or onsite

Benefits

Improve billing accuracy
Avoid under billing
Reduce compliance risks
Reclaim lost reimbursement
Streamline charge capture processes

RelayResolution™ Management

Keep your revenue cycle operating during change

Healthcare organizations undergoing growth, resource reallocation, or system upgrades to their billing and accounting systems can face significant disruptions to their operations, collections, and cash flow. RelayHealth’s RelayResolution Management provides Full Business Outsourcing and Transformation Services designed to help you augment staff and minimize disruptions to your operations and finances when the needs of your business dictate it.

During system transitions, we work through your existing A/R balances (including an on-site staffing option) while your staff focuses on the new system’s implementation and training. Our comprehensive support solution will help you recover balances from six months prior to system conversion to six months post conversion – capturing revenue that is commonly lost during times of significant change.

Features

Augment staff based on your business circumstances
System agnostic phased in approach
Recover old A/R balances
On-site staffing option
Training and extended business office assistance pre and post go-live

Benefits

Shift focus to more strategic initiatives
Concentrate on urgent goals
Achieve improved efficiencies
Mitigate risk with legacy system change
Strengthen adoption rate of new HIS system
Complete resolution of A/R

Contact Us
RHinfo@relayhealth.com
888.743.8735
www.relayhealth.com